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About Us


Assured Medical Alliance (AMA) was formed when fellow classmates at Baldwin-Wallace College's MBA - Entrepreneur program, Michael Pistillo and Jack Richards combined two potential businesses into one. Jack's idea was called "Grandmother's Kitchen" which would be a central repository for all things related to an elderly family member, friend or neighbor. Anyone that has taken care of a loved one knows that it is not easy to keep track of the patient's medical history, physician information, lists of medications, etc. The "Grandmother's Kitchen" idea has been transformed into our Electronic Medical Record software offering. Michael had been watching a Discovery Health TV show about remote patient monitoring and knew from his technology background that this was going to be the wave of the future. Through many "Voice of the Customer" sessions with small home care agencies, Michael and Jack realized there was a serious need for these services (among others) by small to medium home care agencies. That is when Assured Medical Alliance was formed.


Just like our name says, we strive to form a partnership, or an alliance, with our customers. We understand that healthcare professionals are kind, caring people. If given the choice, they will choose to care for a patient over researching the latest technology or software that may help them run their business better. AMA has invested hundreds of hours researching electronic medical record software companies, evaluating vital sign monitors and negotiating the best possible pricing model for our clients. This allows them to focus on doing what they do best, providing the best possible care to the patient.


We attempt to provide technological solutions to the caregiver in the patients' current living environment allowing them to provide the most advance care possible to their patient.  This gives them a competitive advantage both in quality care and efficiency.

Contact us to find out how we can help your home care agency whether you deal with medical or non-medical patients.


"... Better care in 30 days and more profitable in 60 days..."

Michael A. Pistillo, M.B.A.
Chief Executive Officer and Co-Founder
Office: (216) 539-9571 option 1
Jack T. Richards, M.B.A.
Chief Operating Officer and Co-Founder
Office: (216) 539-9571 option 2

Mr. Pistillo brings over 20 years of Information Technology experience to AMA. He has worked at companies such as Cleveland Clinic, Xerox and Deloitte. While working as a consultant, he developed the skills to address business issues not only from the technology side but also the business side. In order to advance his business skills, he obtained a Master of Business Administration - Entrepreneurship from Baldwin-Wallace College. Mr. Richards brings extensive business experience to AMA. He has worked for companies such as Roulston & Company, owned the most successful Baskin-Robbins in a 17 state area. In his endless quest for knowledge, Mr. Richards recently obtained his Master of Business Administration - Entrepreneurship from Baldwin-Wallace College.

Jack spent six years in the Army reserves as medic. He did his Advanced Individual Training at Brooke Army Medical Center in Fort Sam Houston, TX. He worked as an aid for community service at Marymount, Metro, St. Alexis, St. Vincent Charity Hospitals and McCafferty HC. Also attended leadership school for the military and was assigned to the 256th Armory in Parma.

Patrick J. Ginley III, MPAS, PA-C, RN, Major USAF-Retired
Chief Medical Officer
Office: (216) 539-9571 option 3


Pat brings over 39 years experience in the medical field to AMA. Pat worked at the Cleveland Clinic as a Registered Nurse and Physician Assistant since 1974. After retiring in 2011, Pat has continued in the medical field by speaking to hospitals, physicians, nurses and other groups about how to reduce readmissions. He is also the Director of Clinical Intervention, Ennis Court NH and ALF in Lakewood, OH . Pat and his wife Jacqueline have 3 children and several grandchildren.


Pat was in the Navy (1968 –1972)  2nd Class Hospital Corpsman. Pat field trained with Marines at Camp Lejeune (1969), served 1 yr at Naval Hospital Guantanamo Bay (1970) and helped set up first toxicology unit for military to drug screen all service members when stationed in Norfolk, VA (1972). US Air Force 1990-2008.  Retired Major. Primary AFSC-42G3 Physician Asst.  Secondary-Surgical Nurse.  Served at 332nd USAF Theater Hospital Emergency Room LSA Anaconda in Balad, Iraq.

Phone: (216) 539-9571 | Toll Free: (855) AMA-4433 | Email:

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